Testimonials | DRAINMEN

Dear David,

Thank you for being the best plumber we have ever worked with in years!

I can confirm that after having worked with numerous plumbers to eliminate an odour problem in our apartment and also in our building for years– DRAINMEN SERVICES ultimately resolved the problem.

Thanks again for your patience in working with us. I was impressed with the advanced technology you used to detect the source of the problem. You were also extremely professional in communicating the building defects that caused the odour to the body corporate and the Pam Golding team that manages our building.

Thank you again. You are the only plumber I would use. Drainmen Services’ staff were undoubtedly true professionals and provided us the best service ever.

Regards,

Felicia M. Suttle
www.feliciainc.com
Felicia M. Suttle

Hello Kerryn,

I would like to commend the team who did the work at our home last Monday. They were a friendly, efficient team who worked consistently and never seemed to be wasting time or dithering around. They worked well together and were a pleasure to deal with. I would not hesitate to recommend Drainmen to anyone who needed plumbers.

Best wishes
D. Pretorius

To The Drainmen Team,

We have been making use of your services for the past few months and must say, that the level of service provided, way exceeds our expectations.
Our clients have reported that the your team is very professional and reliable and we agree with them. The level of service received from your call centre is to be commended. We trust that this level of service will continue in the future and the synergy between our companies will grow from strength to strength.

Kind Regards
T. Milward

Hi

I have used you before but was very impressed with the quality of work and friendliness of the Drainmen team.

Regards
P. Reyneke, Parklands

Dear Gavin & David,

I look forward to a first test of the business.

Regards
G.Heunis

Well done you have a winning recipe and team

Warm Regards
S. Fulton

I wish to thank your professional team for their prompt and friendly service.
We have had the pleasure of doing business with you twice and on both occasions have been impressed with your staff, from the person taking the call to advising us with a call back as to when the plumbing team will be available, the team themselves and finally your after sales follow up.

Well done you have a winning recipe and team

Warm Regards
S. Fulton

Thanks for excellent service – you have good staff!

K. Ahlschläger

Thank you so much Kerryn,

You guys always provide us with good and reliable service.

Kind Regards
O. Naumowicz

Hi,

Thank you for the prompt and good service!!

Regards
M. Anderson

The job is almost complete and looks very nice…
Thanks a lot for the bath replacement, and the excellent quality of the work.

Best regards
B. Bowen

Dear Drainmen

Thank you so much for the report as well as for the excellent service I feel your men have delivered.

D.Polonsky

Had severe blocked drains in restaurant . I phoned Drainmen @ 8pm, a friendly lady organised a crew within 30 min An all over professional job was done that evening and with the follow up visit Great Company, Great service, Great attitude

Pieter Baard
Wimpy Durbanville

Hi there,

We just wanted to send a mail to mentioned how chuffed and impressed we were with the Drainmen guys who came out to clear out our drains on Monday.
They were professional and friendly as they managed the job with care from start to finish, making a great impression on us and representing your firm well.

Thank you for your excellent service from phone call to finish.

Kind regards
Andrew and Jo Owen

“I WISH THERE WAS A DRAINMEN SERVICES IN CENTURION!”
Angela (Uitenweerde-Brand)

I would just like to commend your Drainmen Team for the work that they did at our home today. Their workmanship is excellent. They were quick, efficient and neat. They communicated with me every step of the way and did everything within their power to get the problem sorted out. Our drains are clear and within working order once again. What a relief!. Please thank them once again on our behalf. I was very impressed with your company’s good service and front men. I would definitely recommend you to our family and friends in the future. Thank you for the pleasant experience.

Yours sincerely
Angela Mackenzie

Dear Drainmen Manager

I never thought I could find plumbing (that’s the conventional type, of course) interesting, but I saw two very skilled guys at their trade today – and it was a pleasure to watch. We had had a toilet drainage problem for a long period and nobody in the industry seemed to be able to fix it. We were on the point of giving up, but decided to try Drainmen Services as a last resort. Billy and Allouise from Drainmen came along at exactly at 0915 as scheduled and were consummate professionals. They proceeded to:

1. Unblock the problem drain from the manhole side using normal extensions and routers

2. Test all 4 toilets in the house to check how they flowed and where they fed into the main drain

3. Insert the camera down the “problem toilet” below the stairwell

4. Identify a very tricky “system” of “soft roots” growing in about a 0.5m length of the pipe at a joint in a particular section before it joins the main pipe coming down from the upstairs toilets.

5. Use an electronic sensor to pinpoint the exact location of the camera at the point it encountered the root system

6. Attempt to remove the roots with a “soft router” but, predictably, the router couldn’t grip onto the roots and pull them out. The roots were too soft to be taken out, but significant enough to catch toilet paper and waste and cause a blockage after 3 or 4 flushes. Also, they were growing upwards (i.e. towards the toilet) so they would catch the waste rather than allow it to flow by.

7. There were three options left to try to solve the problem:

a. Sulphuric Acid

b. Blast with a specialised hose under huge pressure

c. Dig under the loo and into the new room (a big job).

8. They did option b. first (using a specialised hose and a generator from the lorry) and it worked beautifully. When the camera was re-inserted, the roots had been cleaned out completely!

The roots will grow back over time (approx. 1 year I guess) – but my strong view is that we simply treat the symptoms now that we know exactly where the problem is.

A very good outcome! Please extend my thanks to Billy and Allouise for a job very well done. ”

D.King

Hi, this is just a short note to say you guys are AWESOME in your marketing!! You’ve taken the traditional image of plumbing, the “guy with the plumber’s bum” image and turned it onto its head!! You’ve made plumbing funky with your branding and marketing – awesome:D

L.Roberts

Dear Drainmen,

We recently had an emergency with burst water pipes resulting in a complete overhaul of the bathroom.. We contacted Drainmen and are thrilled to say They were professional and efficient in their workmanship and completed the job with no delays resulting in the least of inconvenience to the members of the household.

They are a company that I would not hesitate to use again in the future should the need arise.

Many thanks Drainmen

Regards
Pat

Dear Sir

Just a quick email to thank you for your exceptional service. Your staff member Jonathan and his assistant attended repairs at our house in Claremont yesterday. They were very courteous, professional and an absolute pleasure to deal with – even at the end of a very long day! Please pass on our thanks and compliments – Drainmen is the company we will always deal with in the future.

Many thanks, regards
Mike & Ethel Wingham ”
Claremont

Good day David

I would just like to send a short thank you note for the tidy work that was done whilst repairing our leaking shower floor. The two gentlemen that did the repair did a brilliant job and left no mess. I was amazed to see the progress without finding one speck of dust after they left.

One is always dubious when builders come to do work at your home, because you expect a mess and dust in places that aren’t even effected by the renovations, but in this case it was the tidiest job I’d ever seen.
Thank you to you and a great team.

Kind regards

Yvette Rowland

Tertia Albertyn
Town: Durbanville
Tel: 0824418639
Email: tertiaa@gmail.com

Comments:

A big thanks to Gavin and his team (in particular Chad) who helped me out last week and on Monday.

On Thursday morning I contacted Greg to help me with my washing machine and a leaking toilet. I have used Drainmen a few times, and so it was nice that they knew who I was when I called. Chad came out at midday and sorted me out. Not TWO hours later, a pipe burst in my other toilet. I wanted to weep.

I called the guys back and they were back again to sort me out, and they didn’t charge me for the second call out, which was so kind of them. I noticed that the flush mechanism in the toilet wasn’t working 100% and they came out again on Monday to sort it out. And then today Chad called to follow up that everything was working fine. AWESOME service!!

And this is not the first time Gavin and his team have come to my rescue (a few burst geysers, leaking roofs, burst pipes…. and each time they will make a plan to get to me that day to help me out. Fantastic, so impressed.

Hi there

I reside in Cape Town Northern Suburbs and made use of your Kenridge Franchise service today.

This particular Franchise is a great ambassador for your brand and it has been an absolute pleasure in dealing with them.

I will have no hesitation to refer as many people as possible to make use of Drainmen – given the nature of the work sometimes, it is quite refreshing (no pun intended) to find guys who are so professional in what they do.

Kind regards

Pieter Muller

Dear Mr Olivier, A short note to let you know how pleased I was with the service of Drainmen and your very efficient, determined and professional staff. They persevered until they got the job done properly. Having had numerous plumbing problems in the past, including the repeated unsuccessful unblocking of this particular drain. I will definitely be using your services in the future and will be recommending your company to everyone I know.

B. Cameron

To Management,

Just a note to say how impressed I am with the workmanship and service provided by Drainmen this week, when parts of the drainage system at my house had to be replaced. They were on time, polite, kept me informed, and left the property clean and tidy despite the huge upheaval in the garden. I recommend Drainmen and its very able employees.

With kind regards and thanks
N.Warncke

Dear Drainmen,

Just a word of thanks and appreciation for a job well done. Please also convey my thanks and gratitude to the team.

Kindest regards
P. Cilliers

Dear Management,

I would like to congratulate Drainmen for a task well done at my home on 3/11/2011 to unblock a complicated drainage system. I was especially impressed by the professionalism and the ability to think out of the box to resolve the problems that had to be confronted. I will no-doubt recommend your company in future !

D. RABE

Hi there,

One of your Drainmen technicians attended to a blocked drain at our house yesterday. My wife was very impressed with the work done and professionalism.

Thanks and best wishes ”
B. ABDOLL, Bellville

Please pass on our appreciation of how professional Drainmen are – keeping us informed of arrival times, updates, etc as well as solving the problem. This is a rare thing in the Western Cape! You will be our first contact with any such problems in the future and we’ll recommend you to friends and neighbours.

“Good morning David

My name is Bertie Posniak and I am the chairman of the body corporate for ‘The Avenues’ in Sea Point. I just wished to thank you and your staff for the absolutely incredible service we have received from your staff and your organisation.

They have gone beyond the norm to try and assist us in our problem. I have never experienced such service in any field before.

My most grateful thanks to all at Drainmen.

Best Regards
Bertie Posniak”